Coaching Call Instructions
INSTRUCTIONS FOR THE COACHING CALL FOR PPO HEALTHY CARE PARTNERSHIP MEMBERS
• Go to ufcwtrust.com and click on the “Schedule Coaching Call” button on the Home page. Login to MedExpert’s Healthy Measures site and select the Health Coaching link on the left which will give you the opportunity to schedule a call.
• Call Med Expert directly at 1-800-999-1999 during the hours of:
Monday – Friday 7 AM to 7 PM
Saturday 10 AM to 5 PM
Depending on your availability, and that of your coach, you may schedule a call for later or complete your call at that time. Be advised that all calls are scheduled on a first come, first served basis.
• MedExpert will try to contact you based on the latest information on file at the Trust Fund office. If you receive a message from MedExpert, it is your responsibilityto return the call. Waiting until the end of the month to phone MedExpert may increase your time on hold or limit your scheduling choices for a call back.
FOR OTHER BENEFIT INQUIRIES CONTACT THE TRUST FUND (800) 794-5678